Your light stand took a tumble in the wind, and your radio took the brunt of the fall! You need a replacement foot so your radio can lock onto a hot shoe again.
Our radios are made from an glass-reinforced resin material, and shouldn’t break with normal usage. However, if gear gets dropped or knocked over, there is a high risk that some piece of gear will get damaged. A plastic foot allows for a less expensive (and user-serviceable) part to need replacement over a more expensive part like a camera or flash repair. In general, photography equipment like cameras and flashes and radios are not designed to be dropped or knocked over. We’re no exception. We provide a simpler, less expensive, and more accessible repair.
You can replace the shoe yourself if you’re comfortable with minor repairs, take a look at the video below for details. If you’d rather send it in, please contact us.
One note: There is a metal hinge pin for the door that can slip down. If you are having a hard time snapping the unit back together, slide the hinge pin all the way up then try again.