Your light stand took a tumble in the wind, and your radio took the brunt of the fall! You need a replacement foot so your radio can lock onto a hot shoe again.
Our radios are made from an glass-reinforced resin material, and shouldn’t break with normal usage. However, if gear gets dropped or knocked over, there is a high risk that some piece of gear will get damaged. A plastic foot allows for a less expensive (and user-serviceable) part to need replacement over a more expensive part like a camera or flash repair. In general, photography equipment like cameras and flashes and radios are not designed to be dropped or knocked over. We’re no exception. We provide a simpler, less expensive, and more accessible repair.
You can replace the shoe yourself if you’re comfortable with minor repairs, take a look at the video below for details. If you’d rather send it in, please contact us.
One note: There is a metal hinge pin for the door that can slip down. If you are having a hard time snapping the unit back together, slide the hinge pin all the way up then try again.
This replacement part is compatible with PlusX, Plus III, and Plus IIIe radios.