We hope you’ll be…
…with your new PocketWizard gear! But if you’re not, for any reason, you can return it within 60 days for a refund.
- Email: firstname.lastname@example.org– You’ll immediately get a case number, and we will get back to you as soon as we can – usually within 1 business day.
- Phone: (802) 318-4456 – Normal business hours: Monday through Friday, 10:00a.m. – 4:00p.m. EST (excluding most US holidays) Note: due to the pandemic, we are often working remotely and may not be able to answer the phone.
Your returned items need to be in like-new condition, with all pieces included (accessories, packaging, manuals, cards, etc.), and undamaged. Once we receive your return and verify it is in like-new condition, the refund amount will be applied to the credit card or PayPal account used for the original order. Please allow up to 3 weeks for the return amount to be processed (it will usually be much faster, but sometimes it isn’t). If your returned items are not like-new, or are damaged or missing parts, we will deduct a reasonable restocking fee from the refund to cover the cost to make it like-new again.
You will be responsible for paying your own shipping costs for returns. Shipping costs are non-refundable, including the shipping you may have paid when placing the original order.
Please carefully package your order for return, using the original packaging when possible, after receiving a case number, and send it to:
Attn.: Case Number XXXXX – (the one you got from email@example.com or on the phone)
935 Falls Road
Include a copy of the original invoice/receipt/proof of purchase from shop.pocketwizard.com. We do not accept returns or offer refunds on items purchased from our dealers. Please work with your dealer to arrange a refund.
When returning an item, especially if the product is over $50, you may want to consider using a track-able shipping service or purchasing shipping insurance. We are not responsible for lost or misdirected packages and cannot guarantee that we will receive your returned item.
If your item arrives from us defective or you would like to exchange it for a different product, just contact us to get the process started. If you send in an item for an exchange, we’ll take care of it within 3-5 business days (plus shipping time). Please note: any damages caused by the shipping carrier should be reported immediately to the shipping carrier directly.
Our radios and accessories come with a 2 year warranty against manufacturer defects in materials and workmanship. If you register your radios online, you can extend that warranty period to 3 years for the radios.
Special Shipping Requests / Order Cancellation for Orders Not Yet Shipped
If you have special requests for shipping, or need to cancel your order, we may be able to accommodate you on a case by case basis. Please contact us at:
We often ship within one business day of receiving your order (but not always) so be sure to contact us as soon as possible. We may not be able to honor every special request. Please see the shipping section above for more details about our shipping policy.
US Holidays and Weekends
Please note that we observe most US Holidays and our offices are closed on weekends. Your order may not be shipped until the following business day after the observed holiday or weekend.