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MAKE IT POSSIBLE Whether you’re firing a remote camera mounted on an airplane wing, using TTL flash for a wedding or working a fashion shoot with Manual Power Control, PocketWizard’s wireless triggering systems MAKE IT POSSIBLE.
IMPORTANT NOTE: While we are doing our best to ship out any orders as quickly as possible, our shipping times have been extended. Most orders will still ship within 1-3 business days, though delivery time may be longer, due to delays from USPS and UPS. Please see the Shipping Info section below for details. If you have a question about shipping, please contact us at pwcs@pocketwizard.com. Thank you very much.
SHIPPING INFO
All orders usually ship within 1 to 3 business days via a tracked ground service. Unless otherwise arranged, ALL shipments will be sent via USPS First Class or USPS Priority Mail. If you would like to use a different shipping method or have any questions about shipping, please contact us at pwcs@pocketwizard.com BEFORE placing your order. Most orders will ship within 1-3 business days. This is not guaranteed but we do our best to ship out as soon as possible, usually within 24 hours. Total delivery time from placing an order until your package arrives is usually between 2 to 10 business days for domestic shipments and longer for international shipments. Please note, due to the current pandemic, delivery times may be longer than usual, especially for international shipments. When your order is ready to ship, you should get a tracking number email. Save it! Use it to track your order’s progress. We will provide you with a tracking number but please note that USPS does not always offer detailed tracking. For international shipments, tracking may also be available through the local postal service. Shipping times are approximate and only for reference. International orders will also need to go through Customs. Customs can take as little as one day but typically takes about 3-5 days, though it can sometimes take weeks. We have found that there are sometimes long delays in some countries as well, most likely due to the Coronavirus. We are not responsible for delayed, lost, or misdelivered packages. If you have any questions about shipping, please contact us at pwcs@pocketwizard.com BEFORE placing your order. US Holidays and Weekends Please note that we observe most US Holidays and our offices are closed on weekends. If you place an order when our offices are closed, your order will be shipped within 1 to 3 business days after the observed holiday or weekend. Pricing While we try to make sure that all prices posted here are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site. Product prices shown are retail prices and do not include state, city, or county tax. Prices for products shipping outside the US do not include any duties or taxes.
US & CANADA DELIVERY
We are currently shipping all PocketWizard products, including FCC frequency radios, to destinations within the United States and Canada.
WORLDWIDE DELIVERY
We are currently only shipping parts and accessories to destinations outside the United States and Canada if your local distributor cannot fill your order. If you are outside North or South America, you will most likely need to use CE frequency radios, which are not sold on our site. If you are ordering from outside the United States or Canada and need help finding a local distributor, please contact us at pwcs@pocketwizard.com. We strongly encourage you to purchase from your local distributor to save time and costs on shipping and to support your local economy.
Return Policy
We hope you’ll be… Content Convinced Fulfilled Gratified Happy Satisfied …with your new PocketWizard gear! But if you’re not, for any reason, you can return it within 60 days for a refund.
- Email: pwcs@pocketwizard.com– You’ll immediately get a case number, and we will get back to you as soon as we can – usually within 1 business day.
- Phone: (802) 318-4456 – Normal business hours: Monday through Friday, 10:00a.m. – 4:00p.m. EST (excluding most US holidays) Note: due to the pandemic, we are often working remotely and may not be able to answer the phone.
Your returned items need to be in like-new condition, with all pieces included (accessories, packaging, manuals, cards, etc.), and undamaged. Once we receive your return and verify it is in like-new condition, the refund amount will be applied to the credit card or PayPal account used for the original order. Please allow up to 3 weeks for the return amount to be processed (it will usually be much faster, but sometimes it isn’t). If your returned items are not like-new, or are damaged or missing parts, we will deduct a reasonable restocking fee from the refund to cover the cost to make it like-new again. You will be responsible for paying your own shipping costs for returns. Shipping costs are non-refundable, including the shipping you may have paid when placing the original order. Our shop prices are based on US dollars. If you purchase from outside the US, your bank will determine the exchange rate. Please note, if you return an item, the exchange rate may not be the same. We can sell and return only in US currency and any variations are your responsibility. Please carefully package your order for return, using the original packaging when possible, after receiving a case number, and send it to: PocketWizard Attn.: Case Number XXXXX – (the one you got from pwcs@pocketwizard.com or on the phone) 935 Falls Road Shelburne, VT 05482 (802) 318-4456 Include a copy of the original invoice/receipt/proof of purchase from shop.pocketwizard.com. We do not accept returns or offer refunds on items purchased from our dealers. Please work with your dealer to arrange a refund. When returning an item, especially if the product is over $50, you may want to consider using a track-able shipping service or purchasing shipping insurance. We are not responsible for lost or misdirected packages and cannot guarantee that we will receive your returned item.
Exchanges
If your item arrives from us defective or you would like to exchange it for a different product, just contact us to get the process started. If you send in an item for an exchange, we’ll take care of it within 3-5 business days (plus shipping time). Please note: any damages caused by the shipping carrier should be reported immediately to the shipping carrier directly.
Warranty
Our radios and accessories come with a 2 year warranty against manufacturer defects in materials and workmanship. If you register your radios online, you can extend that warranty period to 3 years for the radios.
Special Shipping Requests / Order Cancellation for Orders Not Yet Shipped
If you have special requests for shipping, or need to cancel your order, we may be able to accommodate you on a case-by-case basis. Please contact us at: pwcs@pocketwizard.com (802) 318-4456 We often ship within one business day of receiving your order (but not always) so be sure to contact us as soon as possible. We may not be able to honor every special request. Please see the shipping section above for more details about our shipping policy.
US Holidays and Weekends
Please note that we observe most US Holidays and our offices are closed on weekends. Your order may not be shipped until the following business day after the observed holiday or weekend.
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