PocketWizard radios have a well earned-reputation for being the most reliable, feature-packed and easy-to-use solution for remote flash and camera triggering.  And, our triggering distance is legendary. In ideal conditions, our Plus III can work up to a distance of 1600 feet (500m) – that’s a distance of over 4 football fields!

While they are incredibly reliable, we know that sometimes things don’t go as planned. Here’s a video that will help you with some basic troubleshooting techniques.

If you need a little more help than this video can provide, our support team is available to help from 9AM – 4PM EST, Monday – Friday. You can reach our experts at info@pocketwizard.com.

This video covers basic troubleshooting for PocketWizard Plus II, Plus III, Plus IV, PlusX, and MultiMAX radios.

Some helpful timestamps and links:
0:43: Batteries

1:22: Hotshoe
Older Plus & MM Hotshoe
PlusX/III Hotshoe

2:00: Firmware

2:16: Factory Reset

2:31: PlusX only transmit mode

2:39: Sync Cable

3:40: Understanding X-Sync and HyperSync

3:10: Testing your Radios

4:21: Guidelines to maximize your performance

Tell us what’s happening!!
Email Tech Support: info@pocketwizard.com